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Performance Management: Proactively Keeping Score
Performance Management: Proactively Keeping Score Key Fact #1: Performance management keeps companies agile. “Performance management” is a vital part of … Continue reading “Performance Management: Proactively Keeping Score”
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The Customer Experience Challenge: The Evolution and Sophistication of Customer Care
In recent years, the customer base of any company has both expanded and contracted, and this means traditional approaches to … Continue reading “The Customer Experience Challenge: The Evolution and Sophistication of Customer Care”
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The Performance Measurement Index
The Performance Measurement Index Key Fact #1: If you can’t measure it, you can’t improve it. Pursuing excellence is a … Continue reading “The Performance Measurement Index”
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Understanding Digital Transformation and Digital Disruption
The first thing to recognize about digital transformation is that it is neither a new thing or a single thing. … Continue reading “Understanding Digital Transformation and Digital Disruption”
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The Power of Data in Customer Experience
The Power of Data in Customer Experience Although much of the world’s attention is focused on the explosion of technologies … Continue reading “The Power of Data in Customer Experience”
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Intelligent tech: what the Internet of Things can do for you
What is the Internet of Things?
The Internet of Things (IoT) is essentially a huge network of intelligent ‘things’…
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Investing in data foundation
Taking a building block approach to data For an organization to become truly data-driven it must take a step back, deconstruct and analyze existing processes…
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Digital transformers: creating a new future for digital
Digital transformation is no longer a tool considered as simply existing to improve efficiency within a business…