INSIGHTS
Featured The Customer Experience Challenge: The Evolution and Sophistication of Customer Care

In recent years, the customer base of any company has both expanded and contracted, and this means traditional approaches to … Continue reading “The Customer Experience Challenge: The Evolution and Sophistication of Customer Care”

Featured The Performance Measurement Index

The Performance Measurement Index Key Fact #1: If you can’t measure it, you can’t improve it. Pursuing excellence is a … Continue reading “The Performance Measurement Index”

Featured Understanding Digital Transformation and Digital Disruption

The first thing to recognize about digital transformation is that it is neither a new thing or a single thing. … Continue reading “Understanding Digital Transformation and Digital Disruption”

Featured The Power of Data in Customer Experience

The Power of Data in Customer Experience Although much of the world’s attention is focused on the explosion of technologies … Continue reading “The Power of Data in Customer Experience”

Featured Intelligent tech: what the Internet of Things can do for you

What is the Internet of Things?
The Internet of Things (IoT) is essentially a huge network of intelligent ‘things’…

Featured Investing in data foundation

Taking a building block approach to data For an organization to become truly data-driven it must take a step back, deconstruct and analyze existing processes…

Featured Digital transformers: creating a new future for digital

Digital transformation is no longer a tool considered as simply existing to improve efficiency within a business…