At GICC Management Consulting, we take pride in offering our unparalleled expertise in Shared Service Center (SSC) Consultancy as one of our specialized services. With an in-depth understanding of the unique challenges and opportunities faced by government entities in Saudi Arabia, our team of seasoned professionals is dedicated to providing tailored solutions that create lasting value and drive transformative results.

Our comprehensive SSC Consultancy services include the following:

Strategy and Design: Collaborate with our clients to craft a results-driven SSC strategy, design the ideal structure, and create an implementation roadmap that aligns seamlessly with their strategic goals and objectives.

Process Optimization and Standardization: Unlock substantial cost savings, increased efficiency, and improved service quality by streamlining processes, reducing redundancies, and implementing standardized processes across all functional areas with our expert guidance.

Digital Transformation and Automation: Harness the power of technology to revolutionize productivity, decision-making, and service delivery while ensuring a smooth transition to digital platforms.

Capacity Building and Training: Empower SSC staff with the necessary skills and expertise to excel in their roles through our customized training programs designed for maximum effectiveness and efficiency.

Financial Sustainability: Secure the long-term financial health of your SSC by identifying revenue-generating services and developing strategic pricing approaches with the support of our experienced team.

Performance Measurement and Continuous Improvement: Cultivate a culture of excellence by establishing robust performance measurement and monitoring systems to track progress, pinpoint areas for improvement, and drive ongoing enhancements in service delivery.

At GICC Management Consulting, we offer a comprehensive range of services tailored to meet the diverse needs of our clients across various stages of Shared Service Center (SSC) development and maturity:

a) Establishing New Shared Services Departments: For clients seeking to establish a new SSC, we provide end-to-end support, from conducting feasibility studies and identifying the most suitable operating model to crafting policies, rules, and governance structures that ensure seamless integration and alignment with the organization’s overall strategy.

b) Improving Efficiency and Performance in Existing Shared Services: For clients with established SSCs looking to enhance their efficiency and performance, we conduct in-depth assessments, identify areas of improvement, and develop targeted action plans that drive process optimization, resource allocation, and overall operational excellence.

c) Supporting Well-Established Shared Service Departments: We offer value-added services for clients with mature SSCs to maintain high-performance standards and unlock further potential. These services include:

Advanced Analytics and Performance Benchmarking: We provide data-driven insights and comparative analysis against industry benchmarks, enabling you to identify opportunities for improvement and stay ahead of the competition.

Innovation and Best Practice Adoption: We help you identify and implement innovative solutions and best practices from other industries or leading organizations, fostering continuous improvement and ensuring your SSC remains at the forefront of service delivery excellence.

Strategic Expansion and Service Portfolio Diversification: We assist you in evaluating and prioritizing new service offerings, assessing the feasibility of expanding your SSC’s scope, and developing implementation plans to incorporate new services successfully.

Change Management and Organizational Transformation: We support your SSC leaders in driving change and implementing new initiatives by providing expert guidance on change management strategies and techniques that maximize employee engagement and minimize resistance.

Talent Management and Leadership Development: We help you attract, retain, and develop top talent within your SSC, with a focus on enhancing leadership capabilities and fostering a culture of continuous learning and development.

By engaging our SSC Consultancy services, clients at all stages of SSC maturity can leverage our specialized expertise, customized solutions, and extensive industry knowledge to maximize the value and impact of their shared services operations.

At GICC Management Consulting, our success is intrinsically linked to the success of our clients. We are passionately committed to delivering exceptional results and forging enduring relationships that foster your organization’s continuous growth and development.

Examples of our work

We partnered with a Ministry in Saudi Arabia to design and implement a new Shared Service Center (SSC) that would provide high-quality support services to various departments and agencies within the Ministry. Our team worked closely with stakeholders to understand their unique needs and challenges and developed a customized SSC structure and implementation plan. As a result, the Ministry was able to improve efficiency, reduce costs, and enhance service delivery.

We worked with a government entity in Saudi Arabia to optimize their existing SSC operations. Our team conducted a comprehensive review of their processes and identified areas for improvement, including streamlining processes, enhancing automation, and improving capacity-building programs for staff. We developed a roadmap for implementing these changes and provided ongoing support to ensure successful adoption. The result was a more efficient and effective SSC, with improved service quality and reduced costs.

We provided SSC Consultancy services to a government agency in Saudi Arabia to enhance their overall efficiency, productivity, and financial sustainability. Our team conducted a comprehensive assessment of their operations and identified several areas for improvement, including process inefficiencies, redundancies, and suboptimal resource allocation. We worked closely with the agency to design and implement a new SSC structure that leveraged advanced technology and optimized processes to improve operational efficiency, increase productivity, and reduce costs.

In addition to streamlining processes and improving efficiency, we also focused on enhancing financial sustainability by identifying revenue-generating services and developing strategic pricing approaches. This approach allowed the agency to secure its long-term financial health while still providing high-quality services to its stakeholders.

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GICC has proven experience, expertise, relevancy, and wisdom across top industries such as public, utility, telecom,
and private sectors.